Site usage report stops updating


We had a request from one of our clients to check why the Site Usage report stopped updating for 2 months now. When we started to check for causes we tried to check if the configurations were still set, then we tried to check the services and . . . well let me just tell you that the Sharepoint Services Search and Timer were stopped!!! Well, this happened because the system administrator of this client changed the password of the MOSS admin.

So the solution was simple, just updated the identity information on the services and started them . . .

There are other situations this can happen, check for this solution from Patrick Ige on this.

Computer developer/consultant from Portugal. You can find me at ricardo.magalhaes@gmail.com

Posted in Sharepoint
11 comments on “Site usage report stops updating
  1. Chotu says:

    Hi
    I have the same problem with my servers. I have verified the SharePoint Services Search and Timer services in my server. The Timer service is running fine, but the search service is DISABLED.

    Because of the Search services, the Site Usage Reports are not updating the data?

    its urgent ASAP……..
    Thanks in advance

  2. Try to enable the Search Service to Manual or automatic and start it . . . if it fails check the credentials it is on.

  3. Chotu says:

    Hi Ricardo,

    I have started the search services, now when i click on “Site Collection Usage Reports”, i getting updated reports for only “Search” related. I am not getting updated reports for “Requests”,”Users”, “home page”………etc.

    What could be the problem?

    Thanks
    Meera

  4. Sani says:

    Hi,
    we had the same problem. The site usage report didn’t update, better, it didn’t show any data for last month, and when I checked the UsageAnalysis Log folder it was interesting that all todays events were written into yesterdays folder. We fixed that by installing the Windows Sharepoint Services 3.0 Hotfix package (http://support.microsoft.com/kb/968857/en-us) and the next day reporting started to work just fine.

    Hope this will help.

    Sani

  5. I can recommend you to try MAPILab Statistics for SharePoint for tracking usage statistics of your SharePoint implementation. http://www.mapilab.com/sharepoint/statistics/ Integration with Active Directory, deeply detailed reports, reports on search, support of any topology.

  6. chiqnlips says:

    What if I just have WSS 3.0? What do I need to do to view site usage reports if I just have wss 3.0? Usage analysis processing is enabled. Logging is enabled. The timer job service seems to be working because I check the timer job status daily in CA and it says succeeded daily. I’m confused because I see where you have to enable Shared Services in MOSS but I only have WSS 3.0 and Shared Services is not in that version…as far as I know. Thanks in advance!

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